Frequently Asked Questions

Tulip Refurnish is a for-profit company with a clear mission: to reduce furniture waste and make refurbished furniture the default choice for homes.

We believe long-term impact requires systems that can scale financially, and not through charity alone. Running Tulip as a for-profit business allows us to invest in refurbishment, logistics, partnerships, and quality control — and to keep improving the service over time rather than relying on short-term funding.

We currently operate from North London, UK. Delivery availability is shown after you are asked to provide your postcode or at checkout.

As we grow, we plan to expand our coverage responsibly rather than over-promising.

Yes. We receive and deliver furniture through local removing companies. We are also actively seeking partnerships with councils and funders. If you’re interested in working with us, you can get in touch via our contact page.

Our furniture comes from individuals moving houses, with the help of removal companies. All furniture sold here was in use and in a home until it arrived with us (except an occasional short-term storage).

Every item is assessed before we accept it for refurbishment.

We never buy furniture – we only receive furniture in exchange for discounts on future purchases. We do offer discounts to both house movers who dispose of their furniture through our removal partners, and to customers who order from us. If you order furniture from us and would like to dispose of furniture, you can specify this during checkout.

We focus on pieces that are structurally sound and worth restoring. Items are selected based on build quality and materials, repairability and long-term usability.

Not every item can or should be refurbished, but since the furniture we receive comes directly from homes, the vast majority of it meets these criteria.

Unlike second-hand furniture sold as-is, refurbished furniture is professionally cleaned, repaired, inspected and prepared for long-term use.

Depending on the piece, this may include strengthening joints, refinishing surfaces, replacing worn components (we have a “library” of nuts, bolts, brackets and joints especially for this), and thorough cleaning and inspection (for example, ultrasonic cleaning of metal parts).

Each item is documented honestly so you know exactly what you’re buying.

All furniture is professionally cleaned as part of the refurbishment process before being listed for sale.

For our safety, we do not disinfect using flammable products, solvent-based products or products with odour/fume restrictions. Instead, we use professional cleaning methods appropriate to each material.

Yes. The photos show the actual item you’ll receive.

We photograph each piece individually and document any visible signs of wear so there are no surprises when it arrives. If we've made a mistake or you are still not happy with the item when you receive it, you can return it.

At the moment, no. This is due to safety concerns as our studio and furniture inventory are located in the same space.

However, if you buy a piece of furniture and are not happy with it, you can return it.

Sometimes, yes. In some cases, signs of wear are deliberately preserved when they enhance the character of the piece rather than detract from it. Any signs of wear are always clearly shown and described before purchase.

Delivery availability is shown after you are asked to provide your postcode or at checkout.

As we grow, we plan to expand our coverage responsibly rather than over-promising.

You can read more about our delivery policy here.

Delivery typically takes no longer than 5 business days. Delivery times vary by item and location, but we aim to deliver as efficiently as possible once your order is confirmed.

Estimated delivery windows are provided after the order is placed. We always offer multiple options for delivery.

You can read more about our delivery policy here.

Yes. Our delivery team brings furniture into your home rather than leaving it at the doorstep. We also assemble the furniture for you if required.

You can read more about our delivery policy here.

Yes, if required. Furniture is delivered either fully assembled or assembled in your home, depending on the item.

You can read more about our delivery policy here.

While we can’t guarantee we’ll be able to bring 100% of items to 100% of houses, we work with professional removal teams who are able to disassemble and assemble the furniture as needed to fit it through your doorways and stairs. For particularly large items, we will contact you directly if we have any doubts on whether we could get the item into your house. Of course, should a delivery fail due to access issues, we will work with you to find alternative solutions or, where appropriate, arrange a refund.

You have 31 days to try the furniture in your home (including the day of receipt).

If it’s not quite right, you can return it within that period.

You can read more about our Returns, Refunds & Warranty Policy here.

Returned items should be in the same condition as when delivered, allowing for reasonable inspection.

Full details are available in our Returns, Refunds & Warranty Policy here.

Every purchase comes with a 1-year functional warranty covering structural issues and workmanship related to refurbishment (for example, finish peeling prematurely).

Full details are available in our Returns, Refunds & Warranty Policy here.

We accept major payment methods, which are shown at checkout. We facilitate payments through Stripe to ensure security.

We take privacy seriously.

Your data is used only to process orders and provide our services. Full details are available in our Privacy Policy, but the short answer is we never sell your data to third parties.

If something isn’t answered here, feel free to get in touch. We’re happy to help.